Retail Store Location:
428 East Street
Chicopee, MA 01020
Phone: (800) 820-6460
Safe and Sound is proud to be a family owned and operated business
A letter from our Staff:
For the past 37 years, Safe and Sound has been providing customers with quality products and service. We began as a small stereo shop and now we have transformed into a company well-versed in popular, trending home theater systems and speakers. While our store has changed physically, and our customer base has grown exponentially, aided by the advent of the internet, we have not lost focus of the traditional methods of business ethics that have been the foundation of our growing company. We deliver service which is, and has always been, friendly, honest, and personal. At Safe and Sound, we don't just gain a customer, we gain a life long relationship. On a daily basis, we communicate with previous customers on a first name basis. As years go by, they won't necessarily remember the product model number they purchased from us or the price they paid. However, They will remember the exceptional service they received. We remember our customers by name and the speaker systems they purchased. This personalized service allows our customers to feel comfortable giving us a call for any and all support related concerns or questions. When a customer has a positive experience with us, along with strengthening our reputation, it resonates with the brands we sell. We design Home Theater and car stereo systems for customers with passion. The same passion we had when we designed a similar speaker system for our own home or car, Having 100% belief in every brand we sell makes this passion come naturally. Celebrating our 37th year in business, we are very fortunate and grateful for our company's past, how we have evolved to the present, and more importantly we are enthusiastic and motivated to grow our company further. Whether you are a new or returning customer, we look forward to serving you.
-Safe and Sound Staff
Advantages of being a family owned business:
A family is the most natural team. At Safe and Sound, we take pride in our innate ability to work as a team which translates to effective communication and understanding with our customers. Our staff is knowledgeable and well versed with the products we sell and we encourage all our customers to call us with any and all their questions
More than just a job, this is our life!
Although the doors may close after business hours at our retail location, our staff is dedicated and are available to customers whenever they need us. We understand our customers have time sensitive inquires, either sales related or technical and, being a family business, Safe and Sound is able to address your questions or issues when most other businesses simply cannot. When you email us, you can expect a reply same day and, more often than not, within minutes! We understand customers lead busy lifestyles and we strive to provide the convenience you deserve.