Simaudio 390 Moon Network Player and Preamplifier

Returns are accepted for products purchased within the last 30 days. You must call us to initiate a Return Authorization 800-820-6460.

You are responsible for return shipping costs.

Products MUST be in LIKE NEW Resalable condition.

You MUST have the ORIGINAL BOX and PACKAGING MATERIALS.

You MUST have all of the original accessories, manuals etc.

Your package should be INSURED for the FULL VALUE for your protection during return shipping.

Products that arrive not in original packaging, missing accessories, without a Return Authorization or damaged will be refused. Refunds are credited using the original payment method and they are usually credited within 10-15 business days upon receipt of your return.

Return & Exchange Limits
While we completely understand some products just don't fit the build or hit the mark we have a limit of 2 returns or exchanges per household in a 12 month period.

Order Cancellations
If your order has shipped, it cannot be cancelled. Once your order has left our warehouse it cannot be cancelled. If you would like to setup a return on this item please call us at 800-820-6460 and request a Return Authorization. Do not refuse your order as you will then be subject to shipping cost both ways.

If you wish to cancel an order placed during business hours, please contact us by phone by 3PM EDT on the same business day your order was placed. Any cancellation requests received after this time will be examined on a case-by-case basis. We offer no guarantee that your order will be able to be canceled after this time period. If your order is placed outside of business hours, you must contact us by 1PM EDT on the following business day. Again, cancellation requests submitted outside this time period are NOT guaranteed, and are examined case-by-case.

All shipping, processes and freight charges are non refundable.

Must receive a confirmation email from sales@safeandsoundhq.com to ensure your cancellation is complete

Orders placed cannot be cancelled by email. Please call us for order cancellations. Safe and Sound will not be responsible for lack of cancellation

Refused Shipments
Orders that are refused at the time of delivery are subject to the original and return shipping fees unless otherwise approved by Safe & Sound.

Return Policy Exclusions

Items marked as FINAL SALE, USED TRADE-IN are nonreturnable

Vehicle specific Car Audio/Video products such as wire harnesses, dash kits, interfaces and other installed components are nonreturnable once opened. Vinyl Albums are non-returnable. Items such as phono cartridges, record brushes, alignment tools and cleaners are nonreturnable Special order, non stocking items are nonreturnable

If you have any questions regarding our return and order cancellation policy, please feel free to contact us- 800-820-6460.

We offer FREE Shipping on ALL orders over $99

We currently have one retail store and warehouse location at 675 Fuller Road in Chicopee, Massachusetts

We can only ship within the United States

We do not offer repair services currently